Winz Privacy Policy — Your Information Is Safe With Us

Winz collects your information for five core purposes. First, account creation and management — your data is needed to handle everything from registration and login to password recovery and account verification. Second, financial transactions — payment information is used to accurately process BDT deposits and withdrawals and to prevent fraud. Third, customer support — your contact details are used to resolve issues quickly and send you relevant notifications.

Fourth, platform improvement — winz continuously analyses how users interact with the platform to improve our services and usability, including building a better experience for mobile users. Fifth, responsible gaming — monitoring your play patterns to detect unusual behaviour and offer support when needed is a key part of our commitment to you. For marketing communications, you can opt out at any time and we will respect your choice.

The winz platform uses industry-standard security technology to protect your data. All data transmissions are secured via SSL/TLS encryption, preventing unauthorized third-party access. Data stored on our servers is encoded using AES-256 encryption. Our data centers maintain both physical and digital layers of security, with regular security audits conducted throughout the year. Passwords are never stored in plain text — only as one-way hashes, meaning your password remains invisible to everyone under all circumstances.

How long we retain your data depends on its type. Information tied to active accounts is kept for as long as the account remains open. If you request account closure, your personal data will be deleted within a set timeframe once legal obligations have been met. Financial transaction records are retained for as long as required under applicable Bangladesh regulations. In the event of a data breach, we will notify affected users as quickly as possible and take all necessary steps to address it.

As a winz user, you have several important rights regarding your data. First, the right to access — you can find out what information we hold about you at any time. Second, the right to correction — if your profile contains inaccurate or outdated information, you can update it. Third, the right to deletion — in certain circumstances, you can request that your data be deleted, and we will action that as quickly as possible within legal limits.

Fourth, the right to object to processing — you can opt out of marketing communications or certain types of data processing, and we will honor that. Fifth, the right to data portability — you can request your account data in a structured, machine-readable format. To exercise any of these rights, contact our support team and we will respond to your request within 30 business days.

This Privacy Policy may be updated from time to time. For significant changes, we will send a notification to your registered email or mobile number. The latest version of the policy will always be available on this page, with the date of the most recent update noted at the top. Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you object to any changes, please reach out to our support team.